Delivery Terms & Shipment policy

Shipping Time:

 

The orders were processed our Warehouse and we check all details before ship, make quality controls and make your vintage handmade rugs, covers etc. ready to use.

 

We generally shipped the orders in the same day you ordered and the order was given on Saturday will be shipped on Monday. If there is a significant delay we will update you.

 

You will receive your order well packed.

 

Delivery Time:

 

I use DHL Express/Fedex and UPS and I prefer which one is the fastest to deliver depends on the address, generally their delivery time is as below,

 

USA/Canada       - 2/4 days

Europe-UK          - 1/3 days

Japan/Australia   - 3/5 days

Everywhere else – 4/6 days

 

We send notification mail after your order was shipped and you can track your package on that mail.

 

Cancellations:

 

We do not accept the cancellation as a policy and please contact me if you want to cancel.

 

Return/Exchange Policy:

 

Please contact me in 7 days for return and ship item back within 14 days.

 

We accept the return without any hassle and please contact us on info@kayrarug.com or please fill this form (kelime de bağlantı var) for the return.

 

The buyers are responsible for the return cost.

 

The items as below are not accepted,

 

        -       Personalized Items

        -       Damaged Items

        -       Adapted/Adjusted Items

 

 

We refund the money after receive the item.

 

 

Customs and import taxes:

 

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

 

If you need help or have any question you can contact me on info@kayrarug.com

 

Important Notes:

 

Please give physical address to deliver because the delivery companies don’t deliver to the POBOX addresses. Please track your package and let me know if you have any unexpected delay or delivery problem.

 

Share your phone number with me to add it on shipping labels, it will provide timely and safety delivery.

 

If you need invoice with your VAT, EORI number or if you have different shipping and invoicing address please send email to info@kayrarug.com or add a note on order to remind me.